Manchester-based McAlister Family Law, founded only a matter of months ago, has achieved Lexcel, the quality mark awarded by the Law Society of England and Wales to legal practices that have achieved the Law Society’s Practice Management Standard.
What’s more, the firm achieved the Lexcel quality mark in only three months, compared with many practices which take up to five years to reach the same level.
The independent assessment and Lexcel accreditation cover all areas of the practice: management structure; services and forward planning; financial management; managing people; office administration and case management. McAlister Family Law received a mark of 100 percent, with not a single minor for non-compliance – a rarity.
Amanda McAlister, Managing Partner, said: “We are delighted, and very proud, of achieving Lexcel accreditation. We knew we were a strong team, dedicated to delivering a service that vastly exceeds our clients’ expectations. But to achieve this in such a short period of time is nothing short of amazing, and a true testament to everyone’s commitment and hard work.
Lexcel is recognised as the only accreditation scheme in the world that focuses solely on legal management. The firm therefore had to undergo a rigorous independent audit of all its systems and procedures across its offices in Manchester and Alderley Edge.
“Right from our inception, we set our sights on being the UK’s ‘go to’ authority on all family law matters, with a mission to provide expert advice and guidance to clients within a framework of empathy and truthfulness,” said Amanda. “Achieving Lexcel accreditation serves to underline that we meet the highest standards of practice management and client care.”
McAlister Family Law is shortly to appoint a Client Excellence Manager to ensure the firm continues to maintain its comprehensive quality systems.
Amanda added: “The industry recognition that we deliver unrivalled customer service provides us with an excellent foundation for growth. This is just the beginning.”
McAlister Family Law is part of Beyond Professional Services Group, a business that believes strongly in doing the right thing for its clients. Led by Matt Fleetwood, it focuses on developing long term client relationships, challenges the thinking of traditional law firms and ultimately is changing the way of conducting business in the industry, with notable success.